Solutions Overview
Our Products
We offer products based on experience and unbiased knowledge working with world leading dental equipment manufacturers.
Being independent we supply products that we know are of the best quality to suit your needs whether an individual item or for a complete surgery.
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About Case Studies
We believe that a blend of general qualities such as friendliness, communication, reliability, flexibility and punctuality should be paired with technical support, short lead times and access to the right products at the right price.
We are extremely grateful to our long term clients. Read here, about their experience, in their words.
By Project Type
Solutions Overview
Our Products
We offer products based on experience and unbiased knowledge working with world leading dental equipment manufacturers.
Being independent we supply products that we know are of the best quality to suit your needs whether an individual item or for a complete surgery.
Select a current offer
Search By Room
About Case Studies
We believe that a blend of general qualities such as friendliness, communication, reliability, flexibility and punctuality should be paired with technical support, short lead times and access to the right products at the right price.
We are extremely grateful to our long term clients. Read here, about their experience, in their words.
By Project Type
We have worked with Jim and the team, since Kirsty gave me a follow-up call from an online price inquiry I made back in September 2019. Kirsty was so lovely and down to earth, she understood that money was tight for us as a potential new start-up and that we were very much at the beginning of our dental practice journey. She didn’t make me feel like I was wasting her time or applied any pressure but was simply incredibly helpful and efficient in discussing ways to help us. Needless to say, I was visiting their amazing showroom just a week later.
At this initial contact we hadn’t secured funding for our project, it was still very much a vision. This didn’t matter to the Hague team, they treated us with the same respect as a fully-fledged practice and gave us as much time, patience, and advice as we needed.
We initially bought an ex-display dental chair and it was clear that the team is really honest, genuine people. At this stage we were very naïve and could have bought other expensive items – had Jim and Kirsty not stopped us. They advised us where and how to save money at this critical stage instead of pushing sales onto us. They know what matters to people and which aspects of a project are the most critical. Their experience is immediately apparent.
Jim attended our site, a 2-hour drive away before we had even secured the lease, and helped us to plan the redesign. His knowledge was invaluable. He also gave us contacts for finance companies and people who could help us.
Read more of my story below.
The team worked with our builders (not an easy task by any means as it turned out), our plumbers, and electricians. They attended site and were available immediately at every stage that we needed them. Jim even has a crazy battery on his phone so he is always contactable. At no point were we made to feel like we were being a pain (even though we probably were).
Lockdown hit a couple of weeks before our installation was due. Jim kept in touch the whole time and as soon as things moved again the fit continued. The lovely thing about this team is that you get a project manager, but you also know that you have Kirsty and Jim right there too. They have been proactive about supporting us with regular newsletters and advice about products – not to sell more but in fact to inform and guard against unnecessary or unproven products and panic buying.
In June, the Hague team fitted our entire dental surgery and decontamination suite and associated equipment. They even re-did our plumbing when our plumbers got it wrong! We used their contact for flooring when ours let us down post-lockdown. Whenever there were any issues or snags the team responded immediately – with no arguments and no problem. Things will always go wrong in big projects but the way a company deals with issues is a true measure of its professionalism and customer service. Hague has been fantastic, and it’s safe to say our project wasn’t straightforward! Our dental chair was stored by Hague for 9 months – and at no point did they suggest charges or apply pressure.
We really can’t speak highly enough of this company, their knowledge, attitude and service.
We shall certainly be using them in the future and there is no question that they will be given the full rein if and when we expand. Our sincere thanks to Kirsty, Jim and the whole team.
”We really can’t speak highly enough of this company, their knowledge, attitude, and service. We shall certainly be using them in the future and there is no question that they will be given the full rein if, and when we expand. Our sincere thanks to Kirsty, Jim, and the whole team.”Elizabeth Graham , The Straight Tooth Company
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